Our company, Xiamen Wing Technology Co.,Ltd is a highly innovative technical company which specialized in developing, manufacturing and marketing the hygienic disposable intelligent toilet seats. It is famous for its international trademark “NAVISANI”. Since its establishment in 2007, we believe that “profession builds quality, quality brands reputation”, and strives to innovate and develop, improve product quality, and continue to provide users with professional guarantees for public toilet seats safety and hygiene.
Over the past 14 years, our national patented products and technology possessed more than 38 items and renowned a great honor in this industry. Our quality products have been exported to more than 80 countries covering all over Europe, America, Australia, Africa, Asia. Our domestic partners also cover the major cities in China.
Today, as an editor of Xiamen Wing Technology, I want to share a story of our international sales Mrs. Alice and her British client Mr. Peter. Through this story, I hope everyone can get a deeper understanding of Xiamen Wing Technology.
The following is a brief description of this order:
On July 17th this year, Mr. Peter sent us an inquiry on our company website (www.navisani.com). He said he wanted to buy 5 sets of hygienic toilet seats for their restrooms in parish.
Upon receiving this inquiry, Alice responded to him in email and confirmed with Mr.Peter that this seat order is used in the restrooms of their parish. After evaluated Alice’s quotation including both air freight shipping cost and train shipping cost for 6 sets of hygienic toilet seat and 500 rolls of sanitary film , Mr. Peter paid in a short. However, receiving payment is only the first step, but customers’ satisfaction on both seat quality and service is our final goal.
In order to keep Mr. Peter well informed when the goods can be delivered, Alice would update him the railway shipping status every three days. Regarding to this point, I asked Alice why she kept following up on this small order so closely, she said she just wanted to act from the customer’s view and got the goods without any concern. The purpose of our company is to value every customer and win the trust of customers through practical actions. “Profession builds quality, quality brands reputation”, professionalism is not only in our products, but also in our service attitude.
On September 11th , Mr. Peter successfully received the goods. Alice sent the toilet seat installation video, film roll replacement video, and demonstration video to him. Mr. Peter was very satisfied with the toilet seats quality after he did several tests. He said in such a special period (COVID-19),with those NAVISANI hygienic toilet seats, the concern of cross infection in their washrooms was largely reduced.
On October 10th, Alice received an email from Mr. Peter. In his email, He expressed his gratitude to Alice again for the good quality toilet seats and her warm service. He wanted to write an article about our company and our hygienic toilet seat and this article would be published in their community monthly newspaper on November 11. We were very grateful for his recognition and trust.
What kind of person Mr. Peter is?
After much communication with him, we learned that Mr. Peter is a 70 years old man. After he retired, he did not choose to enjoy life in peace, but instead became a volunteer in a local church community center and silently dedicated his love. He hoped to reduce the risk of virus-spreading in the community through his own efforts, especially to protect the elderly who are more vulnerable to virus. His spirit of dedication and helping others regardless of his own safety is very admirable.
Mr. Peter’s volunteer activities tell us a truth: we can not change the traces of the years, but we can change the value of the years. The epidemic is ruthless but people are compassionate, let us follow Mr. Peter to give the world more love!
What we can learn from this story?
Through the whole communication between Mr. Peter and Alice, we find that as long as we treat customers with our hearts, customers will also feel our sincerity. Even we are not sitting with customers face to face, sincerity will eventually create trust. We should use our professional knowledge and best service attitude to let customers get satisfactory experience throughout the whole process. Like the concept valued by our company, if we act with “integrity, responsibility, rigor, innovation, and efficiency”, definitely we can become the leading brand of public health solutions.
